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Noticeboard

On Thursday 24th October the practice will be closed from 12 noon for staff training. Should you require urgent medical assistance during the time of our closure please contact 111.  Please ensure you collect any medication from your usual practice before 12 noon.

Unfortunately it has been confirmed by NHS Mail that on Friday 27th September 2019 the Hedon Group Practice email inbox was subject to a Phishing Campaign.  This happened as a result of receiving an email from a trusted source who had also unknowingly become a victim of the campaign.  According to NHS Mail this was a credential harvesting campaign only and they have not been made aware of any further data being captured.  The incident has also been reported to the Information Commissioners Office. We deeply regret any inconvenience this has caused to our patients.

Patient Feedback & Concerns

At Holderness Health we make every effort to ensure we give the best service possible to everyone who accesses our services.

 

We are aware that sometimes things can go wrong resulting in the patient feeling they have a genuine concern. If this is the case you are entitled to ask for an explanation and we would wish for the matter to be settled as quickly and as amicably as possible.

 

We follow a structured process when dealing with concerns. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.

 

Your concern should be addressed to the Complaints Manager at the practice you are registered at. They will ensure that it is investigated thoroughly and as speedily as possible. If providing a written complaint causes you any difficulty, for example due to disability, the Complaints Manager would be prepared to discuss your complaint either on the telephone or in person at a mutually convenient time.

 

Please note that we keep strictly to the rules of medical confidentiality and we cannot provide confidential information without appropriate authority if you are not the person in question.

 

Thank you.

Holderness Health



 
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