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Making the most of our Practice

There are many services available to help you to stay healthy. Some of these services can be accessed directly from the practice whereas others may be available from other providers in the local community.

  • When you wish to consult a GP about your medical condition, you need to contact the Surgery to arrange to be seen. We do not offer a walk-in service so if you do not have an appointment, you will not be seen. We may ask you to come back at another time, or may suggest another alternative such as contacting a local pharmacy.
  • When you see your GP about a medical condition, they may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out within the Practice or at another medical facility.
  • If your GP thinks that you need to be seen by a Specialist Doctor or other Healthcare Professional, she or he will refer you. You cannot make an appointment to see an NHS Specialist without being referred by your GP.
  • If you require medicine the GP will give you a prescription. If you are a registered with us a dispensing patient, your medication will be issued by the practice. If you are not a dispensing patient, you will need to have your medication supplied at a local pharmacy.
  • If you have a preference for either a male or a female GP, please discuss this with our Patient Services Team when you call to make your appointment. All our doctors are listed on our website for information.
  • The Practice can arrange for a language or BSL interpreter if required, who may work either face-to-face or by telephone.
  • If you need to use the Interpreting Service please ask the Patient Services Team to arrange this when making an appointment, as interpreters must usually be booked in advance of your visit to your GP.
  • If someone else is contacting the Practice on your behalf, please be aware that we can only discuss your personal medical issues with them where you have given formal consent for this.
  • You will be treated with courtesy and respect by our team. We ask that you treat our team in the same way. We have a zero tolerance approach to abuse of our staff and if you are violent or abusive, you may be removed from our patient list.

Help your Practice to help you  

Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice to keep surgeries running smoothly and ensure that patients are seen at the right time, by:

  • When you have an appointment please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it. KEEP IT OR CANCEL IT!
  • If you do not attend appointments, the Practice may de-register you. This means that you would stop being a patient of the Practice and you would no longer be seen by us.
  • If more than one member of your family needs to see the Doctor or other Healthcare Professional, please book one appointment per patient.
  • Please notify the Practice if you change your address, email address, telephone or mobile phone number.
  • Test results take time to reach us, so please do not contact us before you have been asked to do so.
  • Unless you need an urgent appointment, please try to contact the practice later in the day. Our busiest time is between 8am and 10am so avoiding this time will likely mean that your call will be answered more quickly.
  • If you are tech-savvy and like to do things online, you have the option of using our online consultation service which can be accessed through the ‘Klinik Access’ banner at the top of the web page. The service is available 24 hours a day from 8am on Monday morning to 6pm on Friday evening.

Other help available

  • Cough or cold, or if your child has a minor ailment – your Pharmacist may be able to help you
  • Eye problem – you should go to an optician
  • Dental problem – consider visiting a dentist
  • Musculoskeletal problem – you can self-refer to the East Riding MSK Physiotherapy Service for back, neck, shoulder, elbow, hand, hip, knee, ankle and foot problems.

If you become unwell when your surgery is closed, call 111 who will advise you how to obtain assistance, 24 hour emergency cover is provided by NHS 111.

Within the East Riding and Hull, there are Urgent Treatment Centres in Beverley, Bridlington, Goole and Bransholme. These are for urgent injuries that are not serious and offer a walk-in service. These centres also have access to x-ray facilities. If you are unsure about whether to access an Urgent Treatment Centre, the advice is to ‘Talk before you walk’ by contacting NHS 111 who can help you decide what medical help is needed, advise where to go and arrange an appointment.

For more information about the location, services and opening times of local Urgent Treatment Centres, please click the link below.

Minor Injuries such as cuts and scalds may be able to be treated at Withernsea Community Hospital. The service can be accessed by calling the surgery on 0333 332 4242 and selecting the option for ‘Withernsea Minor Injuries’. Your call will be directed to CHCP who run the service. Your call will be triaged and you will be given appropriate advice. In the case of more serious injuries, you may be asked to attend one of the Urgent Treatment Centres. If you injury is minor, you will be offered a same-day appointment at Withernsea Hospital. It is important to note that this is not a walk-in service.