Appointments can be made by ringing the surgery or via Patient Access (see below). We offer a choice of telephone and face to face appointments as we recognise that different types of appointment are suitable in different situations and for different patients.
If you wish to book an appointment or order your medication online and already have online access, please log in to Patient Access below, or click on Register for online services to register through the NHS app if this is the first time.
It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments. You can also access your NHS account using the NHS website.
How to register for the NHS App
The NHS App can help you order medication and book appointments online. It is simple to use once set up. If you already use Patient Access you do not require the NHS App as well. If you want to use online services for the first time, the benefit of the NHS App is that you can provide your ID online and do not need to come into the surgery.
If you would like to sign up for the NHS App please follow the instructions below.
- Download the app by going to the app store or Google play
- If you don’t already have an NHS login you will need to set one up
- Enter email address
- Create password
- You will receive an email with a link to confirm your email address
- You will need to enter your mobile number and will receive a 6 digit code to enter
- You will need to provide photo ID by choosing to take a picture of your driving license or passport and follow the instructions on screen
- You will need to record a short video as per the instructions on screen
- Finally enter full name, date of birth and postcode.
You will then be advised to wait for verification to be complete.
Complete an online Consultation Form
You can also obtain advice from the surgery by completing an online form. Just click on the Klinik Access banner above.
Your submission will be reviewed by a clinician who will contact you within 2 working days to advise you (please note that at times of increased demand this may take longer).
We have adjusted the hours that the system is available to try and ensure that we can respond as quickly as possible. It can now be used from 8am Monday morning through to 5pm Friday afternoon.
Please do not use this route for any urgent issues. You can also make administrative requests through this system, for example, to request an ordinary sick note. (Please note that we cannot issue COVID-19 related sick notes and these must be obtained online from NHS 111 using this link: https://111.nhs.uk/isolation-note ).
Please DO NOT use the online form to order your repeat prescription as we cannot accept requests via this route – you need to log in to Patient Access or order via the NHS App.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.